Guide to Choosing the Best Telephony System
As you look for the best way to enhance your business communication, you also have to consider the best channel to use to pass the message to the right personality at the right time conveniently. This means every business out there should come up with the best approach to choose their most suitable approach. Considering that making a choice is not a straightforward, this guide highlights various telephony systems and their most suitable applications. The guide fits anyone looking for a reliable guidance on how to buy the ideal telephony system for his business, even those who want unbiased direction on how to improve their current system
The choice of your telephony system should be determined by your business communications needs where you can go for a complete phone system which has physical office telephones or the virtual phone service which depend on the mobile gadgets among other factors as outlined below.
You can also go for the traditional landline telephone service or for the VoIP system which runs over the internet and offered by some providers.
For the VoIP, you can either select a system that is hosted in your business, or you can go for the one which is hosted by the service provider. This should not worry you in case you don’t have a clear way on how to make a sound selection.
The first system is the virtual phone system which works by connecting a business phone line to remote employees via their home or cell phones. This system has perfect call forwarding feature; it takes seconds to forward external enquiries from your customers to the right employee or department. This makes it efficient and fats for the calls to be transferred to the right employees using the shortest time possible. The system may have several features like automated receptionist, call forwarding, voicemail, online faxing and call screening. The system makes it possible for the employees working remotely to sound like they are working from the main office; this gives the business the professional face. It is very good option for the companies that have numerous remote workers more so the enormous ones.
The second system is the traditional landline systems; in other words, these are the landlines. In this, one has to possess a PBX software in his or her business. This PBX software makes it easy for creation of numerous extensions and support features like call directories and call forwarding. Courtesy of the modern technology, these line have been improved to hybrid VoIP. Although a majority of the service providers are facing out these traditional telephony systems, customers still believe them because they have been tried and tested for a very long time. Companies with sufficient resources to cater for the in-house IT staffs can go for this option and also those with poor internet connectivity.